Orogami

INFO

OROGAMI

Via del Duomo 14/16

05018 Orvieto ( TR )

ITALIA

Tel: 0763 344206

Fax: 0763 344206

E-mail: orogami@orogami.com

GENERAL CONDITIONS OF SALE

1. OBJECT

These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely via the electronic network, from the Website www.orogami.com (hereinafter, the Website).
The owner of the site is: OROGAMI di Orciuolo Tiziana, based in Via del Duomo 14/16, 05018 Orvieto (Italy), VAT number 00682030556, Telephone +39.0763.344206, orogami@orogami.com (hereinafter also referred to simply as the society).

2. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions as well as by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50-67) and the rules on electronic commerce (Legislative Decree 70/2003).
With the conclusion of the Purchase Contracts, the Customer accepts and undertakes to observe these General Conditions.
The Customer is therefore invited to carefully read these General Conditions before carrying out any purchase operation and, once the purchase procedure provided for by the Site has been completed, to print them or in any case to keep them.
The Company may modify, at any time and without notice, the content of the General Conditions, it being understood that the General Conditions published on the Site at the time the purchase order is sent by the Customer will apply to the Purchase Contracts already concluded.

3. PRODUCTS

The site www.orogami.com is a telematic site for the sale of products (hereinafter, Products).
All the Products offered are illustrated in detail on the Site where the sheet containing, in addition to the description, all the necessary information is shown. Pictures may differ from the actual item due to digital display or playback effects.

4. PURCHASE PROCEDURE

The Customer can purchase the Products illustrated on the Site by respecting the technical access procedures provided therein.
The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies complete knowledge and full acceptance of these General Conditions.
The correct receipt of the Client's proposal will be confirmed by the Company through an automatic reply sent to the e-mail address supplied by the Client and only confirms the correct receipt of the proposal within the information systems. This confirmation message will indicate an Order Number, to be used in any subsequent communication with the Company.
The message will re-propose, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections.
Possible increase in costs caused by errors in the data not reported promptly, will be the sole responsibility of the Customer.
Each purchase contract stipulated between the Company and the Customer must be considered concluded only with the acceptance of the order by the Company.
The Company has the right not to accept, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation.
In particular, the Company reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if, even after a comparison with the circuit that manages payments by credit cards, anomalies in transactions and means of payment used by the Customer.
The order confirmation is given to the Customer when the Products are delivered to the courier in charge of shipping with the relative issue of the invoice or receipt.

5. PRODUCT PRICES AND SHIPPING COSTS

All Product prices are clearly indicated on the Site and are inclusive of VAT.
For sales reserved to residents in countries outside the European Union, the prices at the time of the order are reduced by the current VAT rate.
Delivery costs are adequately highlighted at the time of the order. The cost of each shipment - the amount of which may vary according to the method of delivery and payment, as well as the destination and the total amount of the order - is charged to the customer and will be calculated at the time of placing the order.
For deliveries outside Europe, the Company reserves the right to quantify the costs; to this end, the customer must contact the Company in advance, which will estimate the costs.

6. DELIVERY AND INVOICING METHODS

The Company - unless otherwise agreed with the Customer - delivers by courier throughout the European territory and the delivery will take place without an appointment.
The Company issues an invoice or receipt for the Products purchased when the Products are delivered to the courier for shipment and then included in the package to be delivered. For the issuance of the invoice, the information provided by the Customer is valid. No data changes will be possible after the invoice has been issued.
No responsibility, for any reason, can be charged by the Customer to the Company in case of delay in the order fulfillment or in the delivery of the Products covered by the Purchase Contracts.
The ordered Products will be sent to the postal address specified by the Customer.
Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays. The delivery will be considered completed when the Product is made available to the Customer at the address specified in the order form.
Upon delivery of the Products by the courier appointed by the Company, the Customer is required to check carefully:
a) that the packaging is not damaged or otherwise altered;
b) that the number of pieces delivered corresponds to what is indicated in the transport document.
Any damage to the packaging and to the Products or the mismatch in the number of pieces / packages or indications, must be immediately contested by the Customer, who may contact the Company through the above references specifying the order for which such occurred. misunderstandings.
Cases of force majeure, unavailability of means of transport, as well as unforeseeable or inevitable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery for the Company, will give it the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, the Company will be responsible for providing timely and adequate communication of its decisions to the e-mail address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against the Society.

7. METHODS OF PAYMENT

The payment of the purchased Products can be made in the following ways:

  • Crecit Card : Nexi circuit
  • Bank transfer, the user can make the payment by bank transfer in favor of OROGAMI di Orciuolo Tiziana

Bank: CASSA DI RISPARMIO DI ORVIETO

IBAN: IT77O0622025710000001275087

BIC/SWIFT: BPBAITR1

The goods will be sent to the customer after the bank notification or receipt of a copy of the bank transfer with CRO number sent by the customer via e-mail to orogami@orogami.com

8. RIGHT OF WITHDRAWAL

Purchases made on the Site are governed by these General Conditions as well as by the Italian law on mail order and distance selling. Personalized items, including all custom-engravable designs, made-to-order personalized size rings are excluded from the right of withdrawal.

Pursuant to art. 64 and following of Legislative Decree 206/2005 (Consumer Code), the consumer customer (ie a natural person who purchases the goods for purposes not related to his professional activity, or without indicating a VAT number) has the right to withdraw from the purchase contract for any reason and without providing explanations, under the conditions set out below:
- the Customer must send, within 14 (fourteen) working days from the date of receipt of the goods, a communication containing a clear indication of the will to withdraw; the burden of proof of compliance with the terms is borne by the customer, it is therefore suggested to use a registered letter with return receipt, or other equivalent form;
- the substantial integrity of the returned property is an essential condition for exercising the right of withdrawal;
- having verified the integrity of the returned Product, the Company will refund the Customer the full amount paid for the Products referred to in the Purchase Agreement subject to withdrawal, no later than 14 (fourteen) days from the return of the Products themselves. The Company will refund the full value of the order, or part of it if the withdrawal is partial, by bank transfer, or by other methods specifically agreed between the Company and the Customer.
It should be noted that in accordance with current legislation on the subject, the Company will refund the Customer only the sums paid by the latter as the price of the Products. The costs necessary for returning the Products subject to withdrawal to the Company will be borne by the Customer.

9. NON-CONFORMITY OF PRODUCTS AND DEFECTIVE PRODUCTS

The Products offered on the Site comply with the national and community legislation in force in Italy. The Company guarantees that the products are free from defects and manufacturing defects.
In the event of a lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a defective Product, the Customer must immediately send the Product to the Company for the necessary checks. Within 8 days of receipt of the goods, the Company will send its considerations via email regarding the customer's findings; if the non-conformity or defect of the Product is confirmed, the Customer will only be entitled to a refund or replacement of the goods. A communication from the Company will follow with the indication of the reimbursement method, excluding any further liability, for any reason. In any case, replacement or reimbursement is excluded where tampering or modification of the Product by the Customer or whoever is on his behalf is ascertained.

10. DISCLAIMER AND PRODUCT WARRANTY

The Products supplied by the Company are intended exclusively for the specific use for which they are advertised on the Site. The Company is therefore not responsible for the consequences deriving from the use of the Products for a different use.

11. TREATMENT OF PERSONAL DATA

Customer data is processed by OROGAMI as reported in the specific privacy policy. (collegare “informativa sulla privacy” alla pagina del sito che ne parla).

12. COMMUNICATIONS AND COMPLAINTS

All communications or any complaints by the Customer against the Company regarding the Purchase Agreements must be communicated by writing to the email address indicated in these Conditions or through the appropriate contact forms on the Site.

13. INTELLECTUAL PROPERTY RIGHTS

All trademarks (registered and unregistered), as well as any and all intellectual work, distinctive sign or denomination, image, photograph, written or graphic text and more generally any other intangible asset protected by the laws and international conventions relating to intellectual property and industrial property reproduced on the Site remain the exclusive property of the Company and / or its assignors, without the Customer having any rights over the same from access to the Site and / or from the conclusion of the Purchase Contracts. Any use, even partial, of the same is prohibited without the prior written authorization of the Company and / or its assignors, in favor of which all related rights are exclusively reserved.

14. APPLICABLE LAW AND COMPETENT COURT

This Agreement is governed by the laws of the Italian Republic.
For any dispute concerning or deriving from this Contract or from its execution, the Court of Terni where the Company is based will be exclusively competent.

PRIVACY POLICY OF THE OROGAMI CREAZIONI SITE

This Application collects some Personal Data of its Users.

DATA CONTROLLER

OROGAMI di Orciuolo Tiziana
Via del Duomo 14/16 – 05018 Orvieto (Italy)
Telephone: +39.0763.344206 – Email: orogmai@orogami.com

TYPES OF DATA COLLECTED

Among the Personal Data collected by this Application, either independently or through third parties, there are: Email, Cookies, Usage data, Name, Surname, Telephone number, Province, Address, Company name, Fiscal Code, VAT number, postcode and city.
Other Personal Data collected may be indicated in other sections of this privacy policy or through informative texts displayed at the same time as the data is collected.
Personal Data may be entered voluntarily by the User, or collected automatically during the use of this Application.
Any use of Cookies - or other tracking tools - by this Application or by the owners of third party services used by this Application, unless otherwise specified, has the purpose of identifying the User and recording their preferences for purposes. strictly related to the provision of the service requested by the User.
Failure by the User to provide certain Personal Data may prevent this Application from providing its services.
The User assumes responsibility for the Personal Data of third parties published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

METHOD AND PLACE OF PROCESSING OF COLLECTED DATA

Processing methods
The Data Controller processes the Personal Data of Users by adopting the appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of employees involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers) may have access to the Data. hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Place
The Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located. For more information, contact the owner.

Times
The Data are processed for the time necessary to perform the service requested by the User, or stated by the purposes described in this document, and the User can always request the interruption of the treatment or the cancellation of the data.

PURPOSE OF THE PROCESSING OF COLLECTED DATA

The User Data is collected to allow the Owner to provide its services, as well as for the following purposes: Contacting the user, Address management and sending email messages, Registration and authentication, Sale of goods and services online, Management of payments, statistics, interaction with social networks and external platforms, display of content from external platforms.
The types of Personal Data used for each purpose are indicated in the specific sections of this document.

DETAILS ON THE PROCESSING OF PERSONAL DATA

Personal Data is collected for the following purposes and using the following services:

  • Contact the user

Contact form (This Application)
The User, by filling in the contact form with his own Data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.
Personal data collected: Email and Name.

  • Address management and sending of email messages
    These services allow you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services may also allow the collection of data relating to the date and time the messages are displayed by the User, as well as to the User's interaction with them, such as information on clicks on links inserted in messages.
  • Registration and authentication
    By registering or authenticating, the User allows the Application to identify him and give him access to dedicated services. Depending on what is indicated below, the registration and authentication services could be provided with the help of third parties. If this happens, this application will be able to access some data stored by the third party service used for registration or identification.

Direct registration (This Application)
The User registers by filling out the registration form and providing his Personal Data directly to this Application.
Personal data collected: ZIP code, City, Fiscal Code, Surname, Email, Address, Name, Telephone number, VAT number, Province, Company name and Various types of Data as specified by the privacy policy of the service.

  • Sale of goods and services online

The Personal Data collected are used for the provision of services to the User or for the sale of products, including payment and possible delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the current account used for the transfer or other payment instruments provided. The payment data collected by this application depend on the payment system used.

  • Payment management

The payment management services allow this Application to process payments by credit card, bank transfer or other tools. The data used for the payment are acquired directly by the requested payment service manager without being processed in any way by this Application.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.

PayPal (Paypal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows the User to make online payments using their PayPal credentials.
Personal data collected: Various types of data as specified in the privacy policy of the service.
Privacy Policy

  • Statistics
    The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this website, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the ads of its own advertising network.
Personal data collected: Cookies and Usage data.
Place of processing: United States -Privacy Policy - Opt Out

  • Interaction with social networks and external platforms
    These services allow you to make interactions with social networks, or other external platforms, directly from the pages of this Application. The interactions and information acquired by this Application are in any case subject to the User's privacy settings relating to each social network. In the event that an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.
  • Viewing content from external platforms

These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them.
In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.

Google Maps widget (Google Inc.)
Google Maps is a map viewing service managed by Google Inc. that allows this application to integrate such contents within its pages.
Personal data collected: Cookies and Usage data.
Place of processing: USA - Privacy Policy

Youtube Video Widget (Google Inc.)
Youtube is a video content viewing service managed by Google Inc. that allows this Application to integrate such contents within its pages.
Personal data collected: Cookies and Usage data.
Place of processing: USA - Privacy Policy

COOKIE POLICY

This application uses cookies.
To learn more and for detailed information, you can consult the Cookie Policy .

FURTHER INFORMATION ON THE TREATMENT

Defense in court
The User's Personal Data may be used for the defense by the Owner in court or in the stages leading to its eventual establishment, from abuses in the use of the same or related services by the User.
The User declares to be aware that the Data Controller may be required to disclose the Data upon request of the public authorities.

Specific information
At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data.

System logs and maintenance
For needs related to operation and maintenance, this Application and any third party services used by it may collect System Logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address .

Information not contained in this policy
More information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact information.

Exercise of rights by Users
The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or otherwise of the same from the Data Controller, to know its content and origin, to verify the '' accuracy or request its integration, cancellation, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to the Data Controller.

This Application does not support "Do Not Track" requests. To find out if any third-party services used support them, consult their privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Please therefore consult this page often, referring to the date of the last modification indicated at the bottom. In case of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and may request the Data Controller to remove his Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to the Personal Data collected up to that time.

Information on this privacy policy
The Data Controller is responsible for this privacy policy.

DEFINITIONS AND LEGAL REFERENCES

Personal Data (or Data)
Any information relating to a natural person, identified or identifiable, even indirectly, by reference to any other information, including a personal identification number, constitutes personal data.

Usage Data
This is the information collected automatically by this Application (or by third-party applications that this Application uses), including: the IP addresses or domain names of the computers used by the User who connects with this Application, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. ) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application,with particular reference to the sequence of the pages consulted, the parameters relating to the operating system and the IT environment of the User.

User
The individual who uses this Application, who must coincide with the interested party or be authorized by him and whose Personal Data are being processed.

Interested
The natural or legal person to whom the Personal Data refers.


Data Processor (or Manager) The natural person, legal person, public administration and any other body, association or body appointed by the Data Controller to process Personal Data, as established by this privacy policy.

Data Controller (or Data Controller)
The natural person, legal entity, public administration and any other body, association or organization which is responsible, even jointly with another owner, for decisions regarding the purposes, methods of processing personal data and the tools used, including the security profile, in relation to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application
The hardware or software tool through which the Personal Data of Users are collected.

Cookie
Small piece of data stored in the User's device.

Legal references
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations established by the European Regulation 679/2016.

This privacy policy relates exclusively to this Application.

Payment methods accepted:

CREDIT CARDS

Major credit cards are accepted, including prepaid cards (Visa, MasterCard, Postepay, etc.) at no additional cost.
The credit card data will be managed directly through the secure servers of Nexi and no information relating to your credit card will be transferred to the OROGAMI store.
To pay by credit card it is not necessary to be registered with Nexi.

BANK TRANSFER

You can pay your order by bank transfer via Home Banking or at the bank counter.
Once the transfer has been made, you will need to send us by email (orogami@orogami.com) a copy of the transfer with the CRO number of the operation to obtain immediate dispatch of the goods.
Otherwise, the shipment will be made as soon as we verify that the payment has been credited.

For other payment options or more information, please  contact us

We ship Worldwide.

The products ready for delivery are shipped within 48 hours of receipt of payment (the others are shipped according to the agreed timing or indicated in the product sheet).

Shipping methods, times and costs

ITALY:

  • Shipping via DHL or TNT courier (delivery within 72 hours): 12 € | Free shipping for orders over 250 euros

EUROPEAN COUNTRIES:

  • Shipping via DHL, TNT or UPS courier (delivery within 96 hours): 35 € (addition of 10 € for insurance if the value exceeds 400 euros) | Free shipping for orders over 1.000 euros

UNITED STATES and CANADA:

  • Shipping via UPS or FedEX courier (delivery within 120 hours): 59 € (addition of 26 € for insurance if the value exceeds 400 euros) | Free shipping for orders over 2.000 euros

REMAINING COUNTRIES:

  • Shipping via UPS or FedEX courier (delivery within 120 hours): 69 € (addition of 26 € for insurance if the value exceeds 400 euros) | Free shipping for orders over 2.000 euros

For any other information, do not hesitate to  contact us

Have a question?

È possibile contattare il servizio clienti

Dal Lunedì al Venerdì: 9:00 - 17:00

al numeo +39 0763 344206

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